To improve productivity and effectiveness of your service teams and provide your customers with an excellent service experience, adopt SAP® ’s for omnichannel support, 360-degree customer view and smart request management capabilities with MBIS expertise.
With MBIS consultancy, improve customer experience by better managing the services you offer.
Increase the productivity of your customer service teams with smart technologies while reducing the support requests you need to respond with self-service options.
Provide great service experiences through processing customer requests in your contact center and in the field.
Support your service representatives to resolve problems quickly with 360-degree view and comprehensive customer data.
SAP® Service Cloud solution makes life easier for you and your customers.
Manage all customer requests on the same interface with a 360-degree customer view and provide a seamless experience across all customer communication channels.
Speed up call classification and resolution with machine learning, and empower your agents with the tools and data they need to excel in their business.
Increase the efficiency of customer service processes by automating routine tasks and reducing average processing times with machine learning.
Manage all customer requests in the same interface for a consistent experience. Serve your customers through chatbot, phone, chat, SMS, e-mail and social channels. Increase your service speed with automatic customer creation, screen identification and smart guidance.
Create support requests manually or triggered by email messages, chat, SMS, portal or social media channels. Efficiently dispatch and resolve support requests efficiently with comprehensive request creation tools.
Monitor and improve service performance with ready-to-use reports and analysis tools. Customize your reports regarding employee workload, call completion rate, SLAs and other relevant metrics with real-time analysis capabilities.
Streamline the adaptation process for new service representatives with visual training tools. Always keep your representatives up to date with customized learning methods and instant training.
Add sales capabilities to your service solutions. Break down silo-shaped information sets and simplify transactions between departments while providing a complete view of your customers.
Get recommendations generated with machine learning capabilities to find the most relevant solutions to incoming service requests. Shorten average resolution times and reduce problems. Increase the productivity of your service teams and strengthen employee engagement.
Explore trends, SAP® technologies, news and insights through the eyes of MBIS team
Bu dokümanın amacı, bir S/4HANA Finance projesinin hazırlık aşamasında yapılması gerekenlere dikkat çekmek ve implementasyonun geri kalanının daha sorunsuz ilerlemesini sağlamaktır.Download