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MBIS Technology Architecture | Customer Service
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Customer Service

Customer Service

Customer Service module, a standard component of SAP ERP’s, includes the following functions:

  • Support,
  • Shipment of Spare Parts,
  • Repairs,
  • Field Services,
  • Assembly,
  • Periodic Inspection and Maintenance Services,

These functions help you do the following:

  • Keeping and monitoring warranty records,
  • Keeping and monitoring customer data,
  • Monitoring of serial numbers and products,
  • Effective monitoring of service requests,
  • Processing service agreements and planned maintenance services,
  • Planning and processing service activities,
  • Monitoring and recording service activites performed,
  • Interruption analysis,
  • Cost analysis.
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